E-commerce Operations & Portfolio Manager

No recruiters, Only applicants already living in The Netherlands.

We’re a fast-growing group of e-commerce platforms — including Aufladen.de, Opwaarderen.nl, Herladen.be, usaprepaid.com and Reloadnow.com — focused on selling digital goods like prepaid top-ups, e-sims and gift cards.

Our head office is in Rotterdam, The Netherlands, but we also have staff in other countries to do customer support, analysis or development.

As our E-commerce Operations & Portfolio Manager you’ll play a key role in managing our product offering and streamlining operations. From ensuring digital code availability and launching new products, to supporting payments and fraud prevention teams. We’re looking for someone with hands-on e-commerce experience who’s also comfortable using AI and automation tools to reduce manual work and accelerate execution.

📍 You will work from our Rotterdam office three days a week (Mondays, Wednesdays, and Fridays), collaborating closely with the team.

You will be doing:

Product & Stock Management

• Monitor and manage digital code stock levels across all e-commerce platforms

• Prevent stockouts through proactive forecasting and supplier coordination

New Product Launches

• Lead the entire lifecycle of new product onboarding:

  • Conduct market and competitor research (using AI tools where relevant)

  • Collaborate with suppliers to onboard new brands

  • Coordinate product setup in internal systems (pricing, content, categorization)

  • Ensure launch-readiness across Customer Support and Tech

Catalog Accuracy & Data Quality

• Ensure product data (titles, images, pricing, categories) is accurate, consistent, and up to date

• Perform regular audits of the catalog to identify and fix errors or outdated listings

• Work with development and content teams to maintain high product data quality standards

Workflow Ownership & Documentation

• Take ownership of key operational processes (e.g., product launch, stock management, supplier onboarding)

• Create and maintain clear standard operating procedures (SOPs) for all recurring tasks

AI & Automation

• Identify and automate repetitive tasks using tools like ChatGPT, Claude, Make.com, Zapier, Google Sheets AI, or scripting

• Promote an approach based on continuous improvement and operational efficiency

Cross-Functional Collaboration

• Work closely with Customer Support on product-related complaints, stock issues, or delivery problems

• Create well-structured Jira tickets for the development team to fix bugs, launch changes, or optimize backend tools

• Support Payments & Fraud teams with data gathering, incident handling, and process execution

What you should bring to the table

• 2–5 years of experience in e-commerce operations, product management, or catalog coordination

• Strong organizational and analytical skills with a bias for action

• Experience using AI/automation tools to improve processes (e.g. ChatGPT, Claude, Make, Zapier or Excel automation)

• Comfortable with platforms like Jira, CMS or admin dashboards

• Proactive communicator with a “get it done” mentality

• Creative and entrepreneurial mindset — you think in experiments, loops, and scalable hacks

• Fluent in English; Dutch, French, or German is a big plus

• Based in or near Rotterdam or able to work from our office 3 days per week

• Bonus: Knowledge of digital goods (top-ups, gift cards, subscriptions)

Our organization is based on the following core values:

• We are A-Team

• We live customer experience

• We are result driven

• We are ambitious

• We speak our mind

What you can expect from us:

• A good salary depending on experience

• 25 days of vacation leave

• Travel allowance or mobility budget

• Good pension scheme, 50% paid by us

• A company laptop or a good “Bring Your Own Device” arrangement

• The opportunity to truly contribute, lead and be part of a fast-growing company

• Direct lines of communication

• A great place to work with a bunch of fabulous international colleagues

Our open, modern workplace will inspire you to do great things, while you enjoy your coffee from our very own barista coffee bar.

Ready to rethink the rules of growth and lead a high-impact operation? Apply now — and let’s scale something that matters.